COVID-19 INITIATIVES
COVID-19 INITIATIVES [Home George's Safety Measurements]
Home George understands that during the summer season in 2021, convenience and flexibility are needed more than ever. In this sense, we know that our guests feel uncertain about long-term planning and bookings for their family vacation, summer holiday, or romantic gateway.
Therefore, should your plans change, we would be happy to give you a full refund if you cancel 1 day(24hours) prior to your reservation at Home George Apartments. In this way, you will avoid any cancellation fee of one night’s room and tax.
To reserve your future stay, please see below. Also, for assistance, you can contact Home George’s professional tour guide assistant:
To reserve your future stay, please see below. Also, for assistance, you can contact Home George’s professional tour guide assistant: Yana Tasheva
Home George Safety Commitment to You
The safety and wellbeing of your guests are of the utmost importance to us. Therefore, we continue to closely monitor industry and government guidance and local direction regarding COVID-19 hospitably. Our information sources are from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Bulgarian Ministry of Health, and the Republic of Bulgaria National statistical institute.
In this sense, to enhance safety and reduce the risk for our guests, Home George has implemented sanitation and safety protocols including the most current information available for the hospitality industry.
Current Initiatives from Home George
- All guests are asked to abide by the Ministry of Health Face Covering Order. In addition, face-covering will be provided for guests upon request
- Guests are provided with self-parking in the Home George outdoor garage upon their check-in. In this way, we encourage contactless service and limited interaction between our guests and the staff
- Contactless and self-service credit card swipers
- Sanitizing on-site facilities and high touch areas after each interaction, as well as on a regular schedule throughout the day.
- Providing addition of hand sanitizer at the hotel entrance and in the apartments
- Removing high touch items such as pens, pads, paper notes and etc.
- Switching to digital options for services and assistance
- Implementing maximum occupancy restrictions and social distancing guidelines in the common spaces
Further, read our dedicated blog article to discover how to be Travelling and Staying Safe during a vacation in a Pandemic.
Safety Measurements in the Apartments
- All guest Apartments are thoroughly cleaned and sanitized before the next guests’ stay. The cleaning agent is recommended by the National Ministry of Health and approved for this purpose.
- Reducing full housekeeping services to every third day during a single stay (7days) to minimize contact in guest apartments. *
- Providing contactless delivery services and trash removal during 3-night stay (the minimum stay night possible) and full housekeeping services on the third day of the guests’ stay (unless requested otherwise)
- Sanitizing all guest door handles throughout the day.
- Providing key drop box at check-out and sanitizing keys after each guest use before re-using
- Allowing contactless check-in and out over the phone from guest apartment
- Providing key drop box at check-out over the phone from guest room
*that could be negotiated upon guests’ request
Staff Safety Measurements and Consideration
- All associates, including our Housekeeping and Assisting Team, wear appropriate personal protective equipment such as face masks and disposable gloves. The equipment is changed between each room cleaning and during all the operations.
- All associates practice social distancing and remain 1.5 meters away from other employees and guests at all times. While staff still provides the highest level of hospitality that guests should expect at Home George.
Read our dedication and commitments to our guests in Home George’s Beliefs and Values blog article.
Future initiatives from Home George
Safety and sustainability are central for Home George. Therefore, we consider establishing an alliance with a reputable certificate body to guarantee the highest hygiene levels. For example, to better understand the initiative, NH Hotel Group and SGS have announced their collaboration on a global disinfection scheme.
Click here for further information.
Therefore, in 2021 Home George consider the benefits of obtaining an official certificate for sustainability compliance. After researching which would make the most sense for the property and looking at what associations, incentive institutions, and organizations are requesting, certifications to consider are:
✅ ISO 14001 Environmental Management System – standard followed by the European Commission’s Eco-Management and Audit Scheme to identify, manage, monitor, and control environmental issues. It ensures the prominence of sustainability within the organization’s strategic processes and more significant input and leadership commitment.
✅ ISO 21401 Sustainability Management System for Accommodation Establishments – standard aligned with the 2030 Agenda for Sustainability Development of the United Nations. It includes environmental dimensions as well as social dimensions that encompass the development of the local community. Moreover, it relates to economic dimensions, including prevention of accidents that could result from proper maintenance.
✅ ISO 50001 Energy Management – standards covering developing and implementing energy policy, setting archivable targets for energy use, and designing action plans to accomplish them and measure the progress.
Sources
- Canva Free Photos. (2020). Retrieved from: https://www.canva.com/photos/
- Unsplash Free Pictures. (2020). Retrieved from: https://unsplash.com/s/photos/sunny-beach
- International Organization for Standardization. (, 2015). ISO 14001 Key Benefits. Retrieved from: https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100372.pdf
- International Organization for Standardization. (2019). ISO 21401 - A modern vision for the management of accommodation establishments. Retrieved from: https://committee.iso.org/sites/tc228/home/news/content-left-area/news-and-updates/iso-214012018
- International Organization for Standardization. (2018). ISO 50001. Retrieved from: https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100400.pdf
- NH Hotel Group. (2020). NH Hotel Group And SGS Announce Collaboration On A Global Disinfection Assessment Seal. Retrieved from:
https://www.hospitalitynet.org/news/4098400.html - Bulgarian Ministry of Health. (2020). Up-to-date news and information. Retrieved from: https://www.mh.government.bg/bg/novini/aktualno/
- Hospitalitynet. Six Guidelines To A Sustainable Recovery For Hotels Post-COVID-19. (2020). Retrieved from:hospitalitynet.org/opinion/4099045.html
